25 iOS Softphone Apps for Business Communication

Softphone apps have become an integral component of business communication. It enables low-cost calling and numerous collaboration features to strengthen the communication system of businesses.

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After thorough research on features, functionality, integration, and other essential aspects, we have assimilated the list of Top 25 Softphone apps for iOS.

#1. 3CX

First, we have 3CX, a softphone app that allows businesses to make the most of its cost-effective solutions. The platform helps streamline business communication with a slew of features, including the likes of call reporting and live chat functionality. Besides, it also initiates an easy connection to most VoIP providers, ensuring seamless integration and superior voice quality over the application

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Features of this iOS softphone app:

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  • Live chat
  • Call reporting
  • Unlimited extensions
  • Siri integration
  • Screen share

Benefits of this iOS softphone app:

  • One low yearly system pricing
  • Automated backups and upgrades
  • Unique SIP trunking
  • Social messaging through SMS, Facebook messenger, and live chat
  • The choice between a self-managed and hosted solution

Talking of the pricing features, the 3CX softphone apps have a reliable pricing policy to serve the communication needs of small to large businesses.

#2. Zoiper

Zoiper is a cross-platform softphone application that serves business communication through voice, video, and text.  Enriched with robust features, it connects PBX for multiple calls through several IAX or SIP providers.

Features  of this iOS softphone app:

  • Caller profiles
  • Multichannel communication
  • High audio quality
  • Two-way audio and video
  • Interaction tracking

Benefits of this iOS softphone app:

  • Userfriendly interface
  • Customizable branding
  • Enables data import and export
  • Enhanced security with encryption
  • One-time pricing

The feature-rich softphone app is cable of supporting communication of businesses of all sizes.

#3. Tragofone

Tragofone is one of the leading softphone apps that enable customization as per business requirements. It offers the advantage of auto-provisioning and WebRTC support. With multiple advanced features available, a business can tailor the solution by picking the features they need.

Features of this iOS softphone app:

  • Contact management
  • Call recording
  • Choice of dialers- predictive, progressive, and power
  • Unified communication

Benefits of this iOS softphone app:

  • 24*7 Live agent support
  • Saves battery through push notifications
  • Low maintenance
  • Efficient call routing
  • White labeling

Tragofone is a suitable softphone app for freelancers, SMEs, startups, agencies, call contact centers, and enterprises.

#4. Acrobits Cloud softphones

Next, we have Acrobits, a collaborative softphone platform based on minimal code. It may also be white-labeled, making it a useful softphone for other call centres. Streamlining company operations enables phone, text, and video collaboration among team members.

Features of this iOS softphone app:

  • Compliance management
  • Call routing
  • Video and audio conferencing
  • MDM provider integration
  • Contact database

Benefits of this iOS softphone app:

  • Multi-user collaboration
  • Click-to-call
  • Unlimited user
  • Video training
  • Call merging

The softphone app is a reliable platform, allowing businesses of all sizes.

#5. RingCentralOffice

The RingCentral softphone app assists in optimizing company communication while looking for long-term corporate success. Its high-quality service improves both customer satisfaction and team cooperation. This softphone program stands out from the crowd because of features like switching devices during calls, voicemail-to-text, and file accessibility.

Features of this iOS softphone app:

  • Automated routing
  • Call scripting
  • Call tracking metrics
  • Blended call center
  • Call tagging

Benefits of this iOS softphone app:

  • 24*7 live support
  • Seamless third-party integration
  • Enhanced business SMS
  • The dual functionality of phone and video
  • Free trial

Talking of the plan and features provided by the application, the platform has varying plan sizes to serve businesses with different needs.

#6. Nextiva

Nextiva is a feature-rich software application that offers a vast scope of collaboration to the application users. Perfect for businesses of varying scales, the application allows users to come up with enhanced team collaboration and improve their overall customer service experience. Besides, the application also serves as a powerful communication tool to unify communication.

Features of this iOS softphone app:

  • Automatic call distribution
  • Customizable dashboard with analytics
  • Screen sharing
  • Audio & video conferencing
  • Voicemail to email & SMS

Benefits of this iOS softphone app:

  • Seamless integration of CRM, ERP, and other business tools
  • Guaranteed 99.99% uptime
  • Unlimited calling
  • Call queueing reduce waiting time
  • Reliable and secured network connectivity

Talking of the plan size of this platform, Nextiva caters to strengthening the needs of small to medium-sized businesses.

#7. CounterPath Bria 5

Bria 5 is the latest release of Counterpath. This award-winning iOS softphone app provides multiple-way communication to operate on the go. Loaded with a plethora of advanced features, it serves as a full-stack cloud communications platform. What’s more, it provides strong customer support and crystal clear voice quality.

Features of this iOS softphone app:

  • Autodialer
  • Activity dashboard
  • Call monitoring and tracking
  • Call transfer
  • Call Scripting

Benefits of this iOS softphone app:

  • Video conferencing for team collaboration
  • 24*7 customer services
  • Alert and escalation facilities
  • Seamless communication management

CounterPath Bria 5 caters to the communication needs of freelancers, small and mid-sized businesses, and large enterprises.

#8. GoToConnect

GoToConnect is another reliable softphone app on our list to simplify the operations of businesses of all shapes and sizes. The platform comes with several enticing features, including real-time collaboration and virtual voicemail, allowing businesses to make the most of their operations without any hurdles. Besides, users of the platform can also access the likes of calling, and messaging. Besides, with an uptime of 99.96%, the platform brings you the best in distributed cloud architecture.

Features of this iOS softphone app:

  • Call routing
  • Real-time collaboration
  • Call flows
  • Virtual voicemail
  • Screen share capabilities

Benefits of this iOS softphone app:

  • One-click video calling and video conferencing
  • Custom greeting
  • Customizable call routing
  • Customizable dial plans
  • Simplified and optimized workflow

In terms of its functionality, GoToConnet is a reliable fit for growing businesses as it serves operations of all shapes and sizes.

#9. Media5-fone

Media5-phone serves as one of the easiest VoIP solutions that are compatible with multiple SIP providers. It eliminates the hassle of integration of VoIP into business operations. This softphone app also offers customization which is a great advantage for businesses.

Features of this iOS softphone app:

  • Contact management
  • Hold and resume option
  • Secured SIP transport
  • Call waiting
  • Conferencing

Benefits of this iOS softphone app:

  • Easy import of contacts
  • Lightweight app about 14KB
  • Superior voice quality
  • Bluetooth functionality
  • Multiple SIP accounts

#10. SessionTalk

SessionTalk offers softphone services that serve well for businesses having a low user base. It meets the communication needs of small businesses effectively and affordably. With multiple functional features, it supports cloud VoIP telephony seamlessly for Android, iOS, and Windows.

Features of this iOS softphone app:

  • External Provisioning
  • Video calling
  • Call recording
  • Dial Plan
  • Messaging

Benefits of this iOS softphone app:

  • Seamless connection through VoIP tunneling
  • Security with TLS & RTP encryption
  • Call recording feature
  • HD audio and video quality
  • Responsive customer support

SessionTalk is a reliable softphone app for small to medium-sized businesses.

#11. Talkroute

Talkroute is a modern business VoIP solution that supports remote and hybrid work models. It comes with advanced features like customized greeting, call routing, etc. that enhance customer experience. This softphone app supports customer interaction through different channels as well.

Features of this iOS softphone app:

  • Call forwarding
  • Text messaging
  • Call stacking
  • Live call transfer
  • Caller ID

Benefits of this iOS softphone app:

  • Activity dashboard
  • Seamless third-party integration
  • Live chat
  • Responsive customer support
  • Reporting & statistics

Talkroute is an ideal pick for every business, from small to large enterprises.

#12. Voyced

Voyced is a softphone app that provides hosted IP PBX services in 165+ countries. It is one of the most affordable VoIP solutions that does not compromise voice quality.  It offers all the advanced features that a business may need without paying any extra.

Features of this iOS softphone app:

  • Call parking
  • Schedule recording
  • File transfer
  • Voice customization
  • Audio and video conferencing

Benefits of this iOS softphone app:

  • Unlimited calls
  • Auto-attendant
  • Incoming call routing
  • Free incoming calls
  • Real-time monitoring

Voyced is a softphone app that has the potential to serve solopreneurs to multinational enterprises.

#13. Phone.com

Phone.com is a leading cloud-based softphone app that offers multiple features for facilitating business communication. It provides customization so that every business can tailor their communication solution as per their needs. It provides comprehensive analysis and reporting to strengthen decision-making.

Features of this iOS softphone app:

  • Automatic transcription
  • Video conferencing capabilities
  • Call queuing
  • Call scheduling
  • Video chat

Benefits of this iOS softphone app:

  • Customized and advanced rules for call forwarding
  • Automated attendants
  • Unlimited extension and voicemail
  • Professional greeting menu and hold music
  • Tollfree of local numbers
  • Free and dedicated call conferencing

Phone.com focuses on serving entrepreneurs, freelancers, and small businesses.

#14. Grasshopper

Grasshopper is a trusted softphone app that adds a professional front for businesses. It offers numerous extensions and features to facilitate seamless customer service for commercial communications. It also has features such as call transfers, call routing, etc. to boost agent productivity. It brings a wide range of features and ensures timely updates to provide the best communication experience to its clients.

Features of this iOS softphone app:

  • Automatic call distribution
  • Call forwarding
  • Voice recognition
  • Call conferencing
  • Auto-attendant

Benefits of this iOS softphone app:

  • Multiple extensions for local and toll-free numbers
  • Number portability
  • Voicemail transcription
  • Hold music and professional greeting
  • Simultaneous call handling

Grasshopper caters to the communication needs of startups, SMEs, and small businesses.

#15. CallTrackingMetrics

CallTrackingMetrics is a communication tool that aids the marketing efforts of the business through advanced call tracking and conversational analytics. It provides actionable insights to strengthen strategic decision-making and improve customer experience. This softphone app aligns sales and marketing to setting up an automated lead flow. It can be integrated with Google Ads and Analytics, Salesforce, Hubspot, and other business solutions.

Features of this iOS softphone app:

  • 2-Way Messaging
  • Answering machine detection
  • Automated scheduling
  • Blended Call Center
  • Audio capture

Benefits of this iOS softphone app:

  • Live phone, chat and email support
  • Captures customer journey
  • Conversation tracking
  • Multiple business accounts setup
  • Real-time analytics

CTM is ideal for  SMEs and SMBs to enhance efficiency through customized solutions. It also serves large enterprises.

#16. Cisco Jabber

Cisco has become a popular name for strengthening corporate communications. This unified communication tool facilitates team collaboration as well as customer interaction through multiple channels. It is a compatible softphone app that can be installed and used on iOS, Android, Windows, and macOS devices.

Features of this iOS softphone app:

  • Instant messaging
  • Active in-call controls
  • Screen share
  • Call forwarding
  • Web conferencing

Benefits of this iOS softphone app:

  • Facilitates team collaboration through access and permission controls
  • End-to-end encryption for enhanced security
  • Stores chat history
  • Smartwatch compatibility
  • Transparent usage policy

Cisco Jabber is an ideal softphone app for freelancers, and small, medium, and large enterprises.

#17. Britrix24

Bitrix24 serves as a free softphone for team collaboration. It offers multiple functions to support a commercial VoIP system for Inbound and outbound calls. With customer service features such as interactive voice response (IVR), robocalling, etc, helps in enhancing customer service. It streamlines business operations through the approval workflow. It has already acquired more than 8 million business clients worldwide!

Features of this iOS softphone app:

  • Autodialer
  • Document Management
  • Automated call routing
  • Audit trail
  • Feedback Management

Benefits of this iOS softphone app:

  • Real-time customer support
  • Organized assignment and agenda management
  • Attendance tracking
  • Seamless content sharing
  • Facilitates external communication through CRM integration

Britrix24 is an ideal pick for small, medium, and large enterprises.

#18. RingOver

RingOver is a simplistic approach to cloud communication. With multiple collaborative features and intuitive UI, it supports remote employees to execute their day-to-day tasks over a few clicks.  As a low code platform, one doesn’t need any technical expertise to configure, operate and manage this softphone app.

Features of this iOS softphone app:

  • Live chat
  • Activity dashboard
  • Call Transfer
  • Electronic signature
  • Real-time data analytics

Benefits of this iOS softphone app:

  • Local phone support in 65 countries
  • Internation virtual phone number to facilitate international calling
  • Real-time Collaboration
  • Seamless integration with CRM tools
  • One-click calling

RingOver caters to the communication needs of startups and SMEs.

#19. 8×8 Virtual Office

Founded in 1987, 8×8 has evolved as a cloud phone service provider over the years. It offers robust features and comprehensive analytics to strengthen the business communication system. It can be integrated with both Salesforce Classic and Lightning. This softphone app simplifies business operations by enabling embedded communications.

Features of this iOS softphone app:

  • Calendar management
  • Call queue
  • Voice integrations
  • Call disposition
  • Call conferencing

Benefits of this iOS softphone app:

  • Multichannel communication
  • Open database design
  • Video conferencing capabilities
  • Reliable customer services
  • Real-time analytics

8×8 virtual office is suitable for small teams and small businesses.

#20. CloudTalk

CloudTalk is a rapidly growing softphone app owing to its enhanced functionality with 70+ features. It provides superior voice quality to aid sales and customer support teams. It is a cloud-based phone system suitable for outbound sales and inbound customer service.

Features of this iOS softphone app:

  • Autodialer
  • Archiving & retention
  • Audio & Video conferencing
  • Customizable report
  • Call screening

Benefits of this iOS softphone app:

  • Live monitoring
  • Customized call tagging
  • Efficient call routing
  • 3-way calling
  • Easy integration of business tools like CRM, Hubspot, etc.

CloudTalk is an ideal softphone app for startups and call centers to improve their business phone system.

#21. Vonage Business Cloud App

The Vonage VoIP system is a hosted VoIP softphone app that provides 40+ features. It enables customization of the solution as per business requirements. With its powerful capabilities, it makes communication simple yet effective for employees working remotely.

Features of this iOS softphone app:

  • Automating call distribution
  • Voicemail-to-email
  • Call recording
  • File sharing
  • Call tagging

Benefits of this iOS softphone app:

  • Busy Lamp Field (BLF) enables real-time monitoring
  • Call whispering
  • Call continuity prevents data loss due to power cuts
  • On-demand recording
  • Real-time customer support

Vonage business cloud app can serve all businesses irrespective of their size.

#22. Line2

Line2 is a basic softphone app for fulfilling the communication demands of small businesses. It serves as a reliable phone communication solution supporting employees with mobility of working from anywhere. Therefore, it is a suitable option if you are looking for an upgrade from a traditional phone system.

Features of this iOS softphone app:

  • Call queueing
  • Call routing
  • Live chat
  • Local phone numbers
  • Employee directory

Benefits of this iOS softphone app:

  • Multi-user collaboration
  • Customizable auto-attendant
  • Toll-free number or vanity number availability
  • Easy and quick number porting
  • Call forwarding

This softphone app caters to the communication needs of small businesses and small teams.

#23. Intulse

Founded in 2015, Intulse is a feature-rich softphone app that provides cloud VoIP services to strengthen business communication systems.  It supports inbound and outbound communications in various industries such as education, finance, insurance, etc.

Features of this iOS softphone app:

  • Call queuing management
  • Conferencing
  • Call history
  • Call transfer
  • Automatic call distribution

Benefits of this iOS softphone app:

  • User-friendly dashboard
  • Sound clarity
  • Seamless third-party integration
  • Native CRM integration
  • Easy configuration

Intulse is a suitable softphone app for small and mid-sized businesses.

#24. Ring4

Ring4 serves as a simple online communication softphone app that eliminates the need for a separate business phone system.  It acts as the second phone line for your business to make calls and communicate through text.

Features of this iOS softphone app:

  • Autoframing
  • Call conferencing
  • Call monitoring
  • Auto-dialer
  • Caller profiles

Benefits of this iOS softphone app:

  • Easy contact management
  • Video conferencing for team collaboration
  • Spam blocking
  • Tagging
  • Unified communication

Ring4 is suitable for businesses of all sizes.

#25. Call.center

Call.center serves as a free SIP-based softphone app for macOS, iOS, Android, and Windows devices. It offers useful features that enhance productivity in remote work models. It seamlessly integrates with the existing workflow of the business.

Features of this iOS softphone app:

  • Company directory
  • Call muting
  • Push notification
  • Call forwarding
  • Notes making

Benefits of this iOS softphone app:

  • Remote provisioning
  • Single SIP line
  • Ability to handle multiple SIP providers
  • Drag and drop user interface
  • Easy configuration and maintenance

We hope you enjoy our blog about the top 25 softphone apps for iOS. It’s important to understand what the different features are of softphones so that you can choose the one that is right for your business.

The post 25 iOS Softphone Apps for Business Communication appeared first on VoIP-Info.

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